Ethereal Client Policies

All sales are final – gift cards are non-refundable, non-transferrable and cannot be exchanged for cash.

Expiration date – gift cards must be redeemed by the expiration date. If if was issued for a service or treatment – the service/treatment must occur prior to the expiration date.

Not redeemable for gratuity – gift cards may not be applied toward tips.

Lost or stolen cards – gift cards will not be replaced if lost, stolen, or damaged.

Not transferable for resale – cards may not be resold or transferred for promotional use without written consent.

Partial redemptions – unused balances remain on the card for future use until depleted or expired.

Not valid for memberships/contracts – gift cards may not be used toward ongoing memberships or subscription fees (if applicable).

Appointment no-shows – if a service is booked with a gift card and the client does not show or cancels late, the amount of the service may be deducted from the gift card balance.

Fraud prevention – Ethereal Aesthetics reserves the right to refuse, cancel, or hold cards suspected of fraud, unauthorized use, or tampering.

Applicable to services and/or retail only – gift cards can only be used for eligible services and retail products offered in-clinic.

Cannot be combined with certain promotions – gift cards may not be applied toward discounted packages, promotional offers, or special event pricing (unless stated otherwise).

Proof of purchase – the original receipt or purchaser’s name may be required for redemption. If you are the recipient of a gift card, you must bring the gift card in for redemption.

All sales are final – products cannot be returned or refunded once purchased (unless defective under manufacturer warranty).

No exchanges – we cannot accept opened or used products for exchange due to health and safety regulations.

Defective or damaged items – must be reported within 7 days of purchase with proof of receipt for possible replacement or store credit.

Unopened/unused returns (if allowed) – may be accepted within 7 days of purchase at management’s discretion, and only with original receipt.

No returns on prescription products – prescription skincare or medications are non-returnable, per federal law.

Gift with purchase items – if a return is accepted, complimentary items must also be returned or their value will be deducted from credit issued.

Clearance/final sale items – discounted or promotional products are final sale, with no returns, refunds, or exchanges.

Skin reactions – we cannot guarantee individual results; reactions must be handled case by case with provider guidance.

Lost or stolen products – Ethereal Aesthetics is not responsible for products once they leave the premises.

Price adjustments – we do not offer retroactive discounts or price adjustments after purchase.

Proof of purchase required – returns, credits, or exchanges (if applicable) require the original receipt and are at the manager’s discretion.